Management Workshop Series

“It is only as we develop others that we permanently succeed.”
   – Harvey Firestone

Harvey Firestone’s words are more powerful and more pertinent every day.

This seven-part Management Workshop Series does what Firestone would have expected: provide high-level, highly interactive workshops on critical topics for managers and supervisors.

Compact. To the point.

These workshops are from four to six hours in length, focus on key issues for management development, and offer great “take-aways” that will be useful the minute your mangers get back to their offices.

Workshop Topics

  1. Motivation and Leadership
  2. Coaching and Counseling
  3. Team Building
  4. Executive Communication and Presentation Skills
  5. Dealing with Difficult People
  6. Giving and Receiving Feedback
  7. Delegation Skills and Techniques

How do we do it?

Our workshops revolve around total engagement of the participants, utilize stimulating content and exercises, and provide useful materials for future reference.


Motivation and Leadership

  • Why do we want motivated employees?
  • What is motivation?
  • Understanding where motivation really comes from
  • What is leadership?
  • Maslow’s Hierarchy of Needs
  • The three “Rs” of motivation
  • Building positive self-concept
  • Goal setting
  • Two indispensable leadership thoughts
  • Three indispensable leadership behaviors
  • The “A.R.T.” of leadership
  • Ten rules for effective teams

Coaching and Counseling

  • What is coaching? What is counseling?
  • Distinctions between coaching and counseling
  • When do we do each? Both?
  • Why do we do each? Both? How do we choose?
  • The Coaching cycle
  • Creating the right climate
  • On becoming a coach  
  • Six steps and four stages of counseling
  • Signs to look for
  • Ten pillars of coaching

Team Building

  • What is a team?
  • What do we mean by team building?
  • The “building” blocks of team “building”
  • Kurt Lewin: “About Teams”
  • It’s all about motivation
  • The four stages of building a team
  • Dynamics of a team
  • Basic team skills
  • Effective meetings
  • Empowerment
  • Teams and conflict
  • Creating a team culture
  • Some basic truths about teams
  • Teams and conflict
  • Team building tips

Effective Communication and Presentation Skills

  • Fundamental principles of communication
  • The five communication skills:
  • Oral, written, presentation, cross-cultural, and listening
  • Half the communication process: the BIGGER half!
  • The difference between listening and hearing
  • The difference between active and passive listening
  • Six big barriers to effective listening
  • Skills to overcome those barriers
  • Using PowerPoint and other visual aids
  • Why use it?
  • How to use it effectively
  • Format, design, text, fonts, content, style, backgrounds 
  • The three “Vs” of presentations
  • The three types of presentations
  • Informative, persuasive, and special occasion
  • Understanding your audience
  • The pitfalls in electronic communication
  • Group communication and dynamics
  • The Power of the Positive Word
  • First-rate presenting

Dealing with Difficult People

  • What does “difficult people” mean?
  • Types of “difficult people”
  • STOP!!! Is there a better way to say this?
  • Different ways people can be difficult
  • Behavior vs. personality…what’s the difference?
  • Behavior groupings and styles
  • Passive/defensive and aggressive/defensive Coping strategies
  • Two approaches to dealing with difficult people:
    • Situational and preventative

Giving and Receiving Feedback

  • What is feedback?
  • The “Feedback Loop”
  • Reasons for giving and receiving feedback
  • Giving constructive feedback – 16 points to ponder
  • Receiving feedback constructively – 15 important points
  • Positive or negative – make it constructive
  • Effective listening
    • The difference between listening and hearing
    • The difference between active and passive listening
  • Tips for giving or receiving feedback well
  • Making sure your feedback is constructive
  • Feedback styles – both giving and receiving
  • Feedback skills

Delegation Skills and Techniques

  • What is delegation?
  • Don’t just delegate…delegate well.
  • S.M.A.R.T. delegating
  • S.M.A.R.T.E.R. delegation
  • Seven benefits of delegation
  • How to delegate effectively – The Seventeen Commandments
  • Levels of delegation – “The Delegation Continuum”
  • Tips for delegating like the pro you are
  • Why do managers fail to delegate?
  • Barriers to delegation
  • What NOT to delegate